25h2's Commitment to Healthy Gaming
25h2 provides an entertainment platform for Malaysian adults who choose to participate voluntarily and responsibly. We understand that some players may find it difficult to manage their gaming habits, and we take that responsibility seriously.
Online gaming should be a fun and relaxing activity — not something that causes financial, emotional, or social strain. That's why 25h2 provides the information, tools, and support needed for every user to make informed decisions about their gaming habits.
We encourage all users to set personal limits, play only with money they can afford to lose, and treat winnings as a bonus — not a guarantee. Remember: gaming is for fun, not a fix for financial problems.
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first step to protecting your wellbeing. Here are some indicators to watch for in yourself or someone you care about.
Early Warning Signs
- Playing longer or spending more than you planned;
- Borrowing money or dipping into savings to fund gameplay;
- Gaming to escape stress, anxiety, or sadness;
- Lying to family or friends about your gaming activities;
- Neglecting work, family, or financial responsibilities due to gaming;
- Feeling restless or irritable when you're unable to play.
What You Should Do
- Be honest with yourself about your gaming habits;
- Talk to a trusted family member or friend;
- Make use of the self-control tools provided by the 25h2 platform;
- Take a break from gaming for a few days or weeks;
- Set a strict budget limit and stick to it;
- Seek professional help if you feel you cannot stop on your own.
Guide to Setting Realistic Time and Budget Limits
Play Time Limits
Before starting a gaming session, set a clear time limit — for example, no more than one or two hours a day. Use your phone's timer as a reminder. When time is up, log out without exception.
Avoid playing late at night or when you're tired, as decisions made when you're exhausted are often poor ones. Healthy gaming is gaming that doesn't get in the way of your sleep, work, or time with family.
Smart Budget Limits
Only use money you can fully afford to lose — surplus funds left over after all essential needs, bills, and savings have been covered. Never use your salary, emergency savings, or borrowed money to play on 25h2 or any other platform.
Set a monthly deposit limit in MYR (RM) and stick to it regardless of how your sessions go. Once you reach that limit, stop playing until the following month. Remember that no strategy or system can guarantee a win in games of chance.
Track your gaming spend every month and honestly assess whether it still falls within a comfortable range for your finances.
Self-Control Tools for 25h2 Users
25h2 supports users who want to better manage their gaming activity. There are several self-control options available that you can request through our support team.
You may request a reduction to your daily, weekly, or monthly deposit limit in MYR. The new limit will take effect within 24 hours of your request.
If you need a break, you can request a temporary account suspension for seven days, one month, or any other duration of your choosing. During this period, you will not be able to log in.
For those who need a more decisive step, you may apply for a long-term self-exclusion. Your account will be suspended and you will no longer receive any promotional communications.
To activate any of the self-control tools above, contact the 25h2 support team via email at [email protected]. Requests will be processed promptly and in strict confidence. We respect your decision to take this responsible step.
Minor Protection — A Shared Responsibility
The 25h2 platform is strictly for users aged 18 and above. We have an age verification process at registration, and any account suspected of belonging to an underage individual will be suspended immediately while an investigation is carried out.
As a parent or guardian, you play a vital role in ensuring children and teenagers do not access online gaming platforms. Here are some practical steps you can take:
- Do not share your 25h2 password or account details with anyone under 18;
- Ensure any device storing your login credentials is protected with a strong password;
- Use parental control software on shared devices;
- Have open conversations with your children about the risks of online gaming.
If you suspect a child has accessed the 25h2 platform, please contact us immediately at [email protected] so that we can take the appropriate action.
Maintaining Life Balance & Seeking Professional Help
Balance Is Key
Online gaming is just one of many ways to unwind and have fun. Make sure it doesn't replace other important parts of your life, such as spending time with family, pursuing hobbies, exercising, or maintaining your social connections.
If you find that gaming is taking up too much of your time or energy in daily life, that's a sign to step back and reassess your priorities. A balanced life is the foundation of lasting happiness.
Professional Help Is Always Available
If you or someone you know needs more specialised help dealing with a gambling problem, don't hesitate to reach out to a professional organisation. In Malaysia, you can get support from:
- Talian Kasih: 15999 — family and personal welfare helpline;
- Befrienders Kuala Lumpur: 03-7627 2929 — emotional support and crisis assistance;
- Hospital Psychiatric Clinic: Contact your nearest government hospital for a counselling referral.
Asking for help is a sign of strength, not weakness. The 25h2 team is also ready to help connect you with the right support resources — reach us at [email protected].