Information We Collect from You
When you register or use the 25h2 platform, we may collect various types of information based on your interactions. This collection is carried out transparently and only for permitted purposes.
Account Information
Full name, email address, phone number, date of birth, and identity verification details submitted during registration or account verification.
Device & Browser Information
Device type, operating system, browser version, IP address, time zone and screen resolution, used to ensure the platform functions correctly.
Payment Information
Records of deposit and withdrawal transactions in MYR (RM), beneficiary bank account names, and payment methods used — but not full card numbers.
Platform Usage Data
Pages visited, session duration, games played, login frequency and other interaction patterns that help us improve the user experience.
How Your Information Is Used
25h2 only uses collected information for legitimate and relevant purposes. We will not use your data beyond the scope described below without your prior consent.
Creating and managing your account, verifying your identity, processing logins securely and enabling withdrawals to your registered bank account.
Detecting suspicious activity, preventing unauthorised access and ensuring every MYR transaction is carried out by the verified account holder.
We analyse usage patterns to improve our interface, reduce load times, and ensure a seamless mobile experience for users in Malaysia.
We will not use your information for third-party advertising, will not sell your personal data to any other company, and will not use it for purposes unrelated to 25h2 services.
Cookie Usage & Session Tracking
The 25h2 platform uses cookies — small text files stored on your device — to enhance your experience. Cookies help us recognise you on return visits, remember your preferences and ensure session security functions work correctly.
There are two main categories of cookies we use:
- Essential cookies: Required for core platform functions such as secure login sessions and account verification. Without these cookies, the platform cannot function properly.
- Analytics cookies: Helps us understand how users interact with the platform — which pages are visited most often and where users encounter difficulties — so we can make ongoing improvements.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect your login functionality and account security.
Data Storage, Security & Sharing
How We Store and Protect Your Data
All 25h2 user data is stored on servers protected with industry-standard SSL encryption. Database access is restricted to staff who require it in the course of their duties, and all access is automatically logged.
MYR transaction data is stored with additional security controls in line with payment processing standards. We regularly review and update our security measures to address evolving cybersecurity threats.
Third-Party Sharing
25h2 does not sell, rent or trade users' personal information to any third party for commercial purposes. However, in certain situations, we may share limited information with:
- Payment processors that help us handle MYR transactions securely;
- Competent authorities in Malaysia where required by law;
- Third-party technical service providers that support platform operations under strict confidentiality agreements.
Your Rights as a User — Access, Correction & Erasure
As a 25h2 platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of those rights.
You have the right to request a copy of the personal information we hold on your account. Requests will be processed within 14 working days.
If you find that information we hold about you is inaccurate or out of date, you have the right to request a correction through 25h2 customer support.
You may request the deletion of your account and personal data. Such requests are subject to applicable legal record-keeping requirements.
To exercise any of the rights above, please contact the 25h2 support team via email [email protected]. Please include your username and details of your request. We will respond and process valid requests within a reasonable timeframe. For general enquiries, you may also refer to our FAQ page.
Policy Updates & How to Contact Us
25h2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any amendments will be published on this page with an updated effective date.
We will make reasonable efforts to notify active users of material changes via in-account notifications or email. However, it remains the user's responsibility to review this policy periodically. Continued use of the 25h2 platform following any amendments constitutes acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding how 25h2 handles your personal data, please reach out to us:
Email: [email protected]
Response time: 1–3 business days
Our team operates 24 hours a day and will respond in either Bahasa Malaysia or English, based on your preference.
Still Have Questions About Privacy?
The 25h2 support team is here to help you understand how your data is handled. Register with confidence — your privacy is protected every step of the way.